FAQs

Can I cancel my order?

All orders placed on Tickle and Twist UK are processed straight away through our automated system to guarantee prompt dispatch and delivery. Because of this, we’re unable to cancel orders after they’ve been submitted. Please be sure all details are correct before completing checkout.

What will appear on my bank statement?

We take discretion seriously. Your billing statement will simply show:
SP TTAJC

How can I contact Tickle and Twist UK?

If you need assistance, please email us at orders@tickleandtwist.co.uk. Our friendly support team is ready to help with any questions.

Do you ship internationally?

No—at this time we only deliver within the United Kingdom.

Can I change or cancel my order after placing it?

Unfortunately, because our orders are packed and dispatched immediately, we’re unable to amend or cancel any orders once they have been placed. We recommend carefully reviewing your order before confirming payment.

What payment methods do you accept?

We accept all major credit cards, including VISA, Mastercard, and American Express.

When will my order be processed?

Orders submitted before 11am Monday–Friday are processed and shipped the same day from our warehouse. You can expect delivery within 2–3 working days.

How long does delivery take?

We use an express tracked service across the UK, so your parcel will usually arrive within 2–3 business days.

What if my order doesn’t arrive?

All shipments are fully tracked and require a signature upon delivery. You’ll receive tracking information by email so you can monitor your parcel’s journey.

Will I be charged any extra taxes?

No—our prices already include all applicable taxes.

What if the item I receive is damaged, incorrect, or missing?

If there’s any issue with your delivery, please contact us right away with your order number, photos of the item(s), and any relevant information. We’ll resolve the problem as quickly as possible.